| Objectivo geral | Melhorar a comunicação no campo de negócios, sabendo apresentar, negociar, reunir, telefonar e socialisar as relações formais em língua englesa no ambiente de negócios. |
| Destinatários | Executivos de Empresas públicas como privadas e estudantes que ostentam o nível intermediário da língua englesa. |
| Conteúdos | Introduction Module 1 cultural diversity and socializing Unit 1 Building a relationship 1 Cross-cultural understanding (1) 2 Welcoming the visitors 3 Small talk: Keeping the conversation going Unit 2 Culture and entertainment 1 Cross-cultural understanding (2) 2 Invinting, and accepting or declining 3 Eating out Module 2 Using the telephone Unit 3 Could i leave a message? 1 Preparing to make a telephone call 2 Reciving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier Unit 4 Good to hear from you again! 1 Cross-cultural communication on the telephone (1) 2 Setting up appointments 3 Changing appointments 4 Ending a call Unit 5 Unfortunately there`s a problem… 1 Cross-cultural communication on the telephone (2) 2 Problem solving on the telephone 3 Complaints Module 3 Presentantions Unite 6 Planing and getting started 1 Presentation technique and presentation 2 the audience 3 Structure (1) the introduction Unit 7 Image, impact and making an impression 1 Using visual aids: general principles 2 Talking about the content of visual aids 3 Describing change Unit 8 The middle of the prsentation 1 Holding the audience`s attention 2 Structure (2) The The main body 3 Lestining information 4 Linking ideas 5 Sequencing Unit 9 The end is near… this is the end 1 Structure (3) the end 2 Summarizing and concluding 3 Questions and descussion Module 4 Meetings Unit 10 Making meetings effective 1 What makes a good meeting? 2 Charing a meeting 3 Establishing the purpose of the meeting 11 Sorry to interrupt, but… 1 The structure of decision making 2 Stating and asking for opinion 3 Interrupting and handling interruptions Unit 13 What do you mean by…? 1 asking for and giving clarification 2 Delaying decisions 3 Ending the meeting Module 5 Negotioations Unit 13 Know what you want 1 Types of negotiation 2 Preparation for a negotiation 3 Making an opening statement Unit 14 Getting what you can 1 Bargaining and making concessions 2 accepting and conforming 3 Summarizing and looking ahead Unit 15 No getting what you don´t want 1 Types of negotiator 2 Dealing with conflict 3 Rejecting 4 Ending the negotiation |
| Valências | Aprender as tecnicas de comunicação mais eficazes da língua Englesa no ramo de negócio; Melhorando as suas qualidades auditivas e orais da língua Englesa proporcionando êxitos no compo de negócios; Entender a mensagem de comunicação facilitando diálogo no ramo de negócio. |
| Metodologia | Expositiva, Demonstrativa, Interpretativa Elaborativa. |
| Avaliação e qualificação | A qualificação, atestada por um diploma e um certificado no final do curso, depende da assiduidade da frequência e do nível de desempenho dos formandos ao longo do curso, num processo de avaliação continua com provas orais, escritas ou de produto final. |
